Refund & return policy

We want you to be completely happy with our products. If something isn't right, you can return it or get a refund under the policy below.

• Request a return within 3 (three) days of receiving the item.
• The item must be unused, undamaged and in its original packaging/tags.
• Proof of purchase (order number) is required.

• The wrong item was delivered
• The item arrived faulty or broken
• The item is seriously different from its description

1. Contact us with your order number.
2. Send photos and a description of the problem.
3. Once approved, send the item back as instructed.

After the returned item is checked and approved, the refund is made within 7 (seven) working days (to the original payment method or bKash).

Items can be exchanged for another item of the same price, subject to stock.

• Damage from use or misuse
• Some items (e.g. underwear, cosmetics — for hygiene reasons) can't be returned.